Grievance Redressal Policy

Last Updated: January 28, 2025

1. Introduction

In compliance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Finzebra has established this Grievance Redressal Mechanism.

2. Grievance Officer Details

Name: Karthik Varma Vegesna Designation: Grievance Officer Email: finzebrahelp@gmail.com Address: 4-92, ASR street, Bhimavaram, 534204, Andhra Pradesh, India Working Hours: 9:30 AM to 6:00 PM IST (Monday to Friday)

3. Types of Grievances

We address concerns regarding:

• Account issues

• Payment problems

• Content access

• Technical difficulties

• Privacy concerns

• Content quality

• Copyright violations

• Security issues

4. Filing a Grievance

4.1. Required Information

• Full name

• Email address

• Contact number (optional)

• Order/Transaction ID (if applicable)

• Detailed description of issue

• Supporting documents

• Preferred resolution

4.2. Submission Methods

1. Email: finzebrahelp@gmail.com

2. Online Form: Available on website

3. Postal Mail: Above address

5. Resolution Timeline

• Acknowledgment: Within 24 hours

• Initial Response: Within 48 hours

• Resolution Timeline: 15 days maximum

• Status Updates: Every 72 hours

6. Resolution Process

6.1. Stage 1: Initial Review

• Grievance receipt confirmation

• Preliminary assessment

• Category assignment

• Priority determination

6.2. Stage 2: Investigation

• Detailed review

• Information gathering