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Refund Policy

Last Updated: January 28, 2025

1. Overview

This Refund Policy explains when and how you can receive a refund for purchases made on finzebra.com.

2. Subscription Refunds

2.1. Monthly Subscriptions

 

  • No partial refunds for unused time

  • Cancel anytime to stop future billing

  • Access continues until period ends

  • No refund after content access

2.2. Annual Subscriptions

 

  • 30-day money-back guarantee

  • Prorated refunds if cancelled within 30 days

  • No refunds after 30 days

  • Access continues until period ends

3. Course Refunds

3.1. Individual Courses

 

  • 14-day money-back guarantee

  • Must not complete more than 25% of content

  • No refund after 14 days

  • No refund after course completion

3.2. Course Bundles

 

  • Same 14-day guarantee

  • Applies to entire bundle

  • No partial bundle refunds

  • Based on total completion percentage

4. Eligibility Criteria

To be eligible for a refund:

 

  • Account in good standing

  • Within refund timeframe

  • Meet usage limitations

  • No terms violations

  • Payment verified

5. Non-Refundable Items

 

  • Premium article access

  • Downloadable resources

  • Administrative fees

  • Transaction charges

  • Taxes (GST)

6. Refund Process

6.1. How to Request

 

  • Log into your account

  • Go to billing section

  • Click "Request Refund"

  • Fill refund form

  • Submit request

6.2. Processing Time

 

  • 1-3 business days for approval

  • 5-10 business days for credit card refunds

  • 7-14 business days for other methods

  • UPI refunds as per NPCI guidelines

7. Payment Method Refunds

7.1. Credit/Debit Cards

 

  • Refunded to original card

  • May take 5-10 business days

  • Bank processing times vary

7.2. UPI/Net Banking

 

  • Returned to source account

  • Processing as per RBI guidelines

  • Bank processing times apply

7.3. International Payments

 

  • Currency conversion rates apply

  • May involve processing fees

  • Longer processing times

8. Special Circumstances

8.1. Technical Issues

 

  • Full refund if service unavailable

  • Documented technical failures

  • Support ticket required

8.2. Account Termination

 

  • No refund if violated terms

  • Prorated refund if our decision

  • Case-by-case evaluation

9. Disputes and Appeals

9.1. Refund Disputes

 

9.2. Appeal Process

 

  • Submit appeal form

  • Provide documentation

  • Wait for review

  • Final decision in 7 days

10. Contact Information

For refund-related queries: Finzebra 4-92, ASR street Bhimavaram, 534204 Andhra Pradesh, India Email: finzebrahelp@gmail.com

11. Changes to Policy

We reserve the right to modify this policy at any time. Changes effective immediately upon posting.

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